HiveRef Growth

Privacy Policy

Effective date: 1 April 2026 · Last updated: 1 April 2026

HiveRef Growth ("HiveRef Growth", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website at hiverefgrowth.comand the HiveRef Growth service (collectively, the "Service"). We operate from Victoria, Australia.

By using the Service, you acknowledge this Policy. If you do not agree, please do not use the Service. This Policy should be read together with our Terms of Service.

Privacy enquiries: privacy@hiverefgrowth.com

1. Who we are

The Service is operated by HiveRef Growth from Victoria, Australia. For privacy requests, contact privacy@hiverefgrowth.com. Legal correspondence may be directed to legal@hiverefgrowth.com.

2. Personal information we collect

We may collect:

  • Account and contact data: name, email, business name, billing details, and communications you send us.
  • Client and campaign data: business descriptions, targeting preferences, content assets, performance metrics, and similar information you or your integrations provide.
  • Connection data: tokens and identifiers required to integrate with third-party platforms (for example social accounts), handled in line with our security practices.
  • Technical and usage data: IP address, device and browser information, approximate location, log data, cookies, and analytics events.

3. How we use personal information

We use personal information to:

  • Provide, operate, maintain, and improve the Service;
  • Authenticate users, prevent fraud, and protect security;
  • Communicate about the Service, support, billing, and important notices;
  • Analyse usage and product performance (including conversion and attribution where enabled);
  • Comply with law, respond to lawful requests, and enforce our terms;
  • Develop new features and train or tune systems where permitted by law and our agreements with you.

4. Legal bases (where applicable)

Where the Australian Privacy Act 1988 (Cth) or other laws apply, we collect and handle personal information that is reasonably necessary for our functions, including providing the Service, our legitimate interests (such as security and improvement), your consent where required, and compliance with legal obligations.

5. Disclosure of personal information

We may disclose personal information to:

  • Service providers who assist us in operating the Service (see Section 6);
  • Professional advisers, regulators, or law enforcement when required or permitted by law;
  • A purchaser or successor in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards;
  • Other parties with your direction or consent.

We do not sell your personal information in the conventional sense of selling lists to data brokers.

6. Third parties that may process data

The Service relies on subprocessors and integrations. Depending on your use of the Service, personal information may be processed by the following categories of providers (and their applicable services):

  • Supabase — database, authentication, and application backend infrastructure.
  • Vercel — hosting, serverless compute, and related edge infrastructure.
  • Resend — transactional and product email delivery.
  • Anthropic — AI models (Claude) for generation and reasoning features.
  • Google — AI models (Gemini) and APIs such as YouTube Data API where you connect relevant accounts.
  • Apollo.io — lead research and enrichment where enabled for your workspace.
  • TikTok — TikTok developer APIs for content workflows where you connect an account.
  • Meta — Meta developer tools and Instagram-related APIs where you connect an account.
  • Postproxy — LinkedIn posting workflows where you use that integration.
  • PostHog — product analytics, event tracking, and conversion attribution.
  • Telegram — operator notifications and approval workflows for managed service operations.
  • ElevenLabs — voice and audio generation features where enabled.
  • Canva — design and visual asset workflows where integrated.

These providers may process data in Australia, the United States, the European Union, or other regions where they operate. We assess providers and use contractual and technical measures appropriate to the risk.

7. Overseas disclosure

Where personal information is disclosed to overseas recipients, we take steps that are reasonable in the circumstances to ensure overseas handling complies with the Australian Privacy Principles, including through contractual safeguards where appropriate. By using the Service, you acknowledge that certain providers may be located outside Australia.

8. Retention

We retain personal information for as long as needed to provide the Service, meet legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and legal requirements.

9. Security

We implement administrative, technical, and organisational measures designed to protect personal information. No method of transmission or storage is completely secure; we encourage strong passwords and prompt reporting of suspected incidents to privacy@hiverefgrowth.com.

10. Cookies and similar technologies

We use cookies and similar technologies for essential operation, preferences, security, and analytics. You can control cookies through browser settings; disabling some cookies may affect functionality.

11. Your rights

Subject to applicable law, you may request access to or correction of personal information we hold about you. You may also have rights to object to certain processing, to withdraw consent where processing is consent-based, or to complain to the Office of the Australian Information Commissioner (OAIC). To exercise rights, contact privacy@hiverefgrowth.com. We will respond within a reasonable period.

12. Children

The Service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

13. Changes to this Policy

We may update this Policy from time to time. We will post the updated Policy on this page and revise the "Last updated" date. Where changes are material, we will provide additional notice as appropriate.

14. Contact

HiveRef Growth — Victoria, Australia.
Privacy: privacy@hiverefgrowth.com
Legal: legal@hiverefgrowth.com